General Manager

$90,000 - $90,000/Yr

FirstService Residential - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

10,001+ employees

Real Estate

About the position

The General Manager will oversee the operations of the association in collaboration with the Board of Directors, ensuring exceptional service delivery and enhancing property value and resident lifestyle. This role involves financial management, community engagement, and compliance with governing documents.

Responsibilities

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board of Directors meetings, club and committee meetings as required
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner

Requirements

• Bachelor's degree preferred
• 5+ years of HOA management experience required
• 5+ years managing others
• Proficient with MS Office suite
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills
• Effective leader and motivator, inspiring others to achieve their best

Nice-to-haves

• CCAM or CMCA designation preferred
• Tremendous listener with the ability to diffuse tense situations
• Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance