General Manager

$30,000 - $35,000/Yr

Hotworx - Lansing, KS - Lansing, KS

Full-time - Manager

Lansing, KS

About the position

The General Manager at HOTWORX® in Lansing, KS is responsible for overseeing the daily operations of the franchise location, implementing management strategies, driving sales, and ensuring exceptional customer service. This role is pivotal in maintaining the integrity of the HOTWORX® brand and fostering a positive environment for both staff and members.

Responsibilities

• Develop and maintain overall success of the HOTWORX® franchise location.
• Implement effective management strategies, marketing tactics, and consultative sales skills.
• Maintain the integrity and good reputation of the HOTWORX® brand through various marketing tactics.
• Facilitate weekly and monthly staff meetings and training sessions.
• Strive for 5-star online ratings on various platforms by maintaining a culture of supreme customer service.
• Empower staff to resolve customer grievances and provide appropriate solutions.
• Maintain accurate member and employee records and ensure compliance with training requirements.
• Actively recruit and interview for staff positions, ensuring adherence to hiring processes.
• Set, communicate, and monitor individual sales goals for all employees.
• Develop creative incentives to motivate employees and achieve sales targets.
• Maintain cleanliness and safety standards throughout the studio, including equipment maintenance.
• Perform monthly inventory counts and order new retail inventory as needed.
• Ensure proper data entry for all guests, members, and clients.
• Perform daily bank deposit processes and manage monthly EFT billing.
• Monitor and analyze lead flow from online/social media advertising.
• Utilize all HOTWORX® marketing tools to maximize traffic and sales.

Requirements

• Previous experience in management, preferably in the fitness or wellness industry.
• Strong leadership and communication skills.
• Ability to motivate and inspire staff to achieve goals.
• Excellent organizational and time management skills.
• Detail-oriented with a focus on providing exceptional customer service.
• CPR, AED, and First Aid certification preferred.
• Willingness to complete required training and certifications.