General Manager

Dunkin' Brands - Sugar Land, TX

Full-time - Manager

Sugar Land, TX

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

The General Manager is responsible for leading a Dunkin' restaurant team to deliver exceptional guest experiences and operational excellence. This role involves overseeing all aspects of the restaurant's operations, ensuring compliance with Dunkin' standards and franchisee policies, and driving profitable sales. The General Manager will also focus on team development, guest satisfaction, and maintaining a safe and efficient work environment.

Responsibilities

• Perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Complete inventory on a periodic basis as determined by Franchisee
• Complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Complete DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
• Engage with Dunkin' Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred