General Manager

$50,000 - $60,000/Yr

Playa Bowls - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

51-100 employees

Food Services and Drinking Places

About the position

The General Manager at Playa Bowls is responsible for overseeing the daily operations of the store, ensuring high-quality food service, and maintaining a positive customer experience. This role involves managing staff, monitoring food quality, and ensuring compliance with health regulations while fostering a fun and engaging work environment. The General Manager will also play a key role in employee training and development, as well as driving sales and marketing initiatives.

Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work for staff.
• Appraise employee performance and address complaints.
• Check products for consistency and quality.
• Investigate and resolve complaints regarding food quality and service.
• Schedule and receive food and beverage deliveries, verifying quality and quantity.
• Monitor food preparation methods and presentation to ensure company standards are met.
• Monitor budgets and staff timesheets.
• Schedule staff hours and assign duties for efficient food preparation.
• Ensure compliance with health and fire regulations.
• Maintain records required by government agencies regarding sanitation.
• Establish and evaluate standards for personnel performance and customer service.
• Review operational issues to improve service and performance.
• Perform food preparation or service tasks as needed.
• Maintain food and equipment inventories and records.
• Organize and direct worker training programs and evaluate employee performance.
• Order and purchase equipment and supplies.
• Assess staffing needs and recruit staff using ADP Recruitment platform.
• Coordinate maintenance and repairs for equipment and services.
• Utilize point of sale cash register and manage financial transactions.

Requirements

• Mid-level experience in sales and customer service.
• Strong knowledge of quality control and marketing principles.
• Ability to communicate effectively in English.
• Experience in administration and management principles.
• Knowledge of supply chain processes and personnel management.

Nice-to-haves

• Experience in the food service industry.
• Familiarity with point of sale systems.
• Background in human resources and labor relations.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Opportunities for advancement
• Free food on each shift
• 30% discount when not working