General Manager

Dunkin' Donuts - Memphis, TN

Full-time - Mid Level

Memphis, TN

Food and Beverage Retailers

About the position

The General Manager at Dunkin' Donuts is responsible for leading the restaurant team to deliver exceptional guest experiences while maintaining operational excellence. This role involves overseeing all aspects of the restaurant's operations, ensuring compliance with company standards and regulations, and driving profitability through effective management and community engagement.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
• Communicate restaurant priorities, goals and results to restaurant team members.
• Execute new product roll-outs including training, marketing, and sampling.
• Completion of DCP and other vendor orders to ensure all products are fully stocked.
• Conduct self-assessments and corresponding action plans for food safety and brand standards.
• Ensure restaurant budget is met as determined by Franchisee.
• Engage with Dunkin' and Inspire Brands Field Operations team.

Requirements

• Basic computer skills
• Fluent in spoken and written English or the predominant language in your market
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred.

Nice-to-haves

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Positive and constructive feedback
• Guest focused
• Time Management
• Ability to manage conflict
• Problem solving
• Motivating others