General Manager

$55,000 - $55,000/Yr

Dogtopia - Denver, CO

Full-time - Mid Level

Denver, CO

51-100 employees

Personal and Laundry Services

About the position

The General Manager at Dogtopia in Denver, CO, is responsible for leading the team in providing exceptional dog daycare, boarding, and spa services. This role requires a business-minded individual with a management background who can foster a positive team culture, ensure high customer satisfaction, and maintain a safe environment for dogs. The position offers the unique perk of being able to bring your dog to work after training completion.

Responsibilities

• Create staffing schedules and monitor daily operations.
• Maintain optimum staffing and employee development.
• Lead by example and coach team members to contribute to a positive culture.
• Deliver written performance reviews and acknowledge employee achievements.
• Onboard new employees and ensure proper training is provided.
• Maintain a clean and safe environment for dogs and staff.
• Manage groomers and ensure quality control of their work.
• Develop team skills in up-selling and revenue growth.
• Maintain controllable expenses within budgetary constraints.
• Communicate proactively with the franchise owner regarding concerns.

Requirements

• 2 years of experience in hospitality management or a related field.
• Strong customer service skills and experience in customer retention.
• Sales experience and ability to drive revenue growth.
• Experience in employee retention and team management.
• Knowledge of dog handling and basic dog obedience.

Nice-to-haves

• Experience in recruiting and training staff.
• Familiarity with dog daycare or boarding operations.

Benefits

• Paid training
• Paid time off
• Employee discount
• Flexible schedule