General Manager

Papa John's - Berea, OH

Full-time - Mid Level

Berea, OH

Food Services and Drinking Places

About the position

The General Manager is responsible for overseeing all functions of a Papa John's restaurant, ensuring high-quality products and exceptional customer service to drive profitability. This role requires strong leadership, decision-making skills, and the ability to instill pride and accountability in team members while managing operations in compliance with company policies and legal standards.

Responsibilities

• Manage all functions of the restaurant to ensure quality products and customer service.
• Respond professionally and promptly to customer concerns or issues.
• Solicit and utilize customer feedback to improve operations and build brand loyalty.
• Train and promote quality standards to team members using available tools.
• Recruit and maintain adequate staffing levels according to projected sales.
• Orient and train team members to exceed customer expectations.
• Establish and communicate performance expectations and conduct performance reviews.
• Document performance issues and take appropriate disciplinary action.
• Coach and develop team members to ensure a quality and customer-focused environment.
• Manage sales goals against budget and prior year by providing excellent customer service.
• Seek additional sales through creative local marketing and community presence.
• Manage profit goals against budget and prior year, ensuring costs stay within budget.
• Develop and implement plans to resolve unfavorable trends and enhance profits.
• Execute administrative and cash management duties.
• Plan and manage inventory levels to meet sales demands and minimize loss.
• Ensure the restaurant is clean, fully equipped, and meets safety and security standards.

Requirements

• High School diploma or GED required.
• Serv-Safe/Local or State Food Service Certification preferred.
• Two years of restaurant management or supervision experience preferred.
• Valid driver's license under state laws, proof of insurance, and satisfactory vehicle.

Nice-to-haves

• Experience in cash management.
• Strong planning and organization skills.
• Effective communication skills.