General Manager

$44,000 - $45,000/Yr

Altitude Trampoline Park - Cedar Hill, TX

Full-time - Mid Level

Cedar Hill, TX

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Altitude Trampoline Park is responsible for overseeing all aspects of park operations, including guest services, food and beverage management, training, and overall operational efficiency. This role emphasizes the importance of team development, financial reporting, and maintaining high standards of guest experience. The General Manager will work closely with the franchise owner to ensure that operational and cultural standards are met, while also focusing on business growth and community engagement.

Responsibilities

• Work with and support the owner & direct reports
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation, including regular financial reporting
• Establish and uphold Altitude standards and compliance
• Create and implement strategies for business growth
• Oversee Altitude's defined processes around inventory and reporting responsibilities
• Oversee labor and spending for the entire facility, within the park's guidelines
• Track all spending and ensure it is accounted for and in accordance with the park's policies
• Develop the team by establishing profitability goals and rewarding positive behavior
• Recruit and hire talent
• Set and hold expectations of accountability with the team, upholding brand standards
• Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences
• Maintain a comfortable work environment and recognize the importance of conflict resolution
• Create a work environment that promotes staff retention levels
• Assure staffing levels meet business needs, while taking into account team member well-being
• Maintain positive guest experience by using our SMILES philosophy
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
• Execute sales and marketing plans in collaboration with the support center team
• Manage the budget and business plan to meet or exceed planned financial performance, making adjustments as necessary to adapt to changing situations
• Maintain positive community relationships and participate in local events
• Promote membership sales
• Draft, communicate, track and hold departments accountable for individual goals
• Create an on-brand Altitude guest experience through superior operations
• Oversee cleanliness of the park and responsible for audit/inspections
• Ensure compliance with all policies, standards and procedures
• Maintain high visibility in guest areas during peak times
• Walk through the park & check for cleanliness, maintenance of attractions and signage
• Seek out guest feedback and use it for management and hourly team development
• Follow safety and incident reporting guidelines

Requirements

• 5+ years of experience managing a team in an entertainment or food and beverage environment
• Food safety or alcohol certification required
• CPR/First Aid certification is a plus
• Strong leadership qualities including organization and time management
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
• Act as a mentor and lead by strong example
• Maintain a professional image

Benefits

• Full-time position
• Salary range of $44,000 - $45,000 per year