General Manager

Tim Hortons - Marion, OH

Full-time - Mid Level

Marion, OH

Food Services and Drinking Places

About the position

The General Manager at Tim Hortons is responsible for overseeing all operational aspects of the restaurant, ensuring guest satisfaction, managing financial performance, and leading the team. This role involves maintaining high standards of service, compliance with health and safety regulations, and fostering a positive work environment.

Responsibilities

• Execute and deliver all operational performance objectives resulting in guest satisfaction.
• Order supplies and oversee building maintenance, cleanliness, and security.
• Plan and work to budgets, maximizing profits and achieving sales and transaction targets.
• Control food, paper, and labor costs in the restaurant and administer payrolls.
• Recruit new team members and manage their performance, including training and development.
• Set goals and objectives for the team and ensure open communication with all shifts.
• Handle guest complaints and queries with professionalism and concern.
• Prepare reports and performance analysis documentation.
• Establish relationships with the local community and engage in corporate social responsibility activities.
• Ensure compliance with all applicable legislation and maintain high standards of guest experience.

Requirements

• Proven experience in operational management within a restaurant or similar environment.
• Strong financial management skills, including budgeting and cost control.
• Excellent communication skills for effective team management and guest interaction.
• Ability to recruit, train, and develop team members.
• Knowledge of health and safety legislation and practices.

Nice-to-haves

• Experience in the food service industry.
• Familiarity with Tim Hortons' operational standards and procedures.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• Paid time off and holidays.
• Employee discounts on food and beverages.