General Manager

Aimbridge Hospitality - Washington, PA

Full-time - Senior

Washington, PA

1,001-5,000 employees

Accommodation

About the position

The General Manager is a key leadership role responsible for overseeing all operations of the hotel, ensuring optimal financial performance, high-quality service, and compliance with regulations and standards. This position requires strong leadership skills to guide the management team and front-line associates, while also engaging with guests and stakeholders to enhance the hotel's reputation and operational success.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including client meetings and hosting events.
• Tour operating departments daily and make necessary adjustments with department heads.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely manner.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's accounting procedures.
• Develop managers for future advancement through training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Train new managers to ensure compliance with Aimbridge Hospitality policies and procedures.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all financial documents are received by the Corporate Office monthly in compliance with the accounting calendar.
• Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and staff.
• Forecast the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Interview all prospective final candidates for vacant positions before offers are extended.
• Perform department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open communication with managers and employees.
• Meet all sales clients on the property and assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Maintain procedures for handling the hotel safe and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in hotel credit and collection policies.
• Complete required corporate training modules and become certified to train others as required.
• Ensure all scheduled meetings take place on the property.
• Access to back of house areas of the hotel and sensitive information.
• Demonstrated ability to handle cash and prepare cash drops securely.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control sensitive areas in the hotel premises, including the Hotel Safe and Master Keys.

Requirements

• At least 6 years of progressive experience in a hotel or related field, or a 4-year college degree with 4-5 years of related experience, or a 2-year college degree with 5-6 years of related experience.
• Proficient in Windows operating systems and company-approved spreadsheets and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills in the workplace.
• Ability to assimilate complex information from disparate sources.
• Effective listening and understanding skills to resolve concerns raised by co-workers and guests.
• Ability to work with and understand financial information and basic arithmetic functions.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan