General Manager

$51,000 - $51,000/Yr

Unclassified - Chicago, IL

Full-time - Manager

Chicago, IL

501-1,000 employees

About the position

The General Manager at Wingstop is responsible for providing strategic and tactical leadership for the restaurant, ensuring operational excellence and driving sales and profit growth. This role involves hiring, training, and developing team members to align with the Wingstop mission of serving flavorful food while fostering a positive and engaging work environment. The General Manager must embody the Wingstop culture and lead the team with passion and dedication to the brand's success.

Responsibilities

• Responsible for staffing the restaurant timely and efficiently with carefully selected team members.
• Ensure the restaurant environment is safe for both team members and guests.
• Oversee the orientation and onboarding process for new hires.
• Write and implement performance plans for shift leaders and monitor their execution.
• Make final hiring and separation decisions for the restaurant, ensuring proper procedures are followed.
• Create team member schedules to ensure proper staffing levels based on expected sales volumes.
• Own the performance of the entire team and create a culture of respect, recognition, and reward.
• Audit all facets of operations, deliver feedback, and develop solutions for improvements.
• Understand budget and cost trends impacting operations and create a business plan.
• Perform financial analysis and control cash, property, product, and equipment.
• Build sales, control labor and food costs, and meet targets set by Operations Leadership.
• Maintain operational standards and requirements in the restaurant.
• Identify and communicate maintenance problems to the Facilities Department.
• Ensure compliance with risk management issues according to company standards.

Requirements

• Minimum of High School Diploma or GED required, some College preferred.
• Must be 18 years of age or older.
• Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience.
• Proficiency in analyzing profit and loss statements and overall financial performance of the restaurant.
• Demonstrated ability in recruiting and selecting team members.
• Knowledge of Labor Laws.
• Strong written and verbal communication skills.
• Initiative and assertiveness with strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew.

Nice-to-haves

• Experience in a fast-paced restaurant environment.
• Knowledge of food safety regulations and practices.

Benefits

• Competitive salary starting from $51,000 per year.
• Opportunities for career advancement within a growing franchise.
• Employee discounts on food and beverages.