General Manager

$60,000 - $65,000/Yr

Potbelly Sandwich Works - Orion charter Township, MI

Full-time - Mid Level

Orion charter Township, MI

Food Services and Drinking Places

About the position

The General Manager at Potbelly Sandwich Works is responsible for leading the shop, creating a positive environment for both team members and customers, and ensuring operational excellence. This role involves managing staff, driving sales through effective marketing, and maintaining high standards of food safety and cleanliness. The General Manager plays a crucial role in fostering a culture of teamwork and good vibes while achieving business goals.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities and create effective development plans
• Interview, select, and hire team members who represent Potbelly Values
• Develop and maintain a Good Vibes culture that fosters strong attraction and retention
• Effectively schedule Associates, Certified Trainers, and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure high standards of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances, and inventories within the shop
• Create a marketing plan and lead local shop marketing to increase sales
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in the Front of the House
• Comply with health and safety standards for food, cleanliness, and safety
• Effectively handle customer complaints/issues
• Perform other duties as assigned

Requirements

• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment
• Strong organizational skills and ability to multitask
• Ability to maintain deadlines and prioritize while running an effective shift
• Ability to build and develop strong teams and handle conflict resolution
• Strong interviewing skills
• Ability to write effective schedules and maintain labor goals
• Microsoft Office skills
• Strong business acumen
• Ability to understand and interpret financial reports
• Ability to stand/walk for 8-9 hours or as needed
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Open availability

Nice-to-haves

• Knife skills
• Experience in community involvement and local business activities

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities