General Manager

LE0103 Drury Hotels Company LLC - Columbus, OH

Full-time - Manager

Columbus, OH

5,001-10,000 employees

About the position

The General Manager at Drury Hotels plays a crucial role in leading hotel operations, ensuring exceptional guest service, and fostering a positive work environment for team members. This position is responsible for overseeing all departments, driving performance metrics, and supporting the company's vision and values while promoting career growth and development among staff.

Responsibilities

• Provide expert leadership across all departments of the hotel to ensure exceptional guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Assist in developing an annual operating budget and ensure the hotel meets or exceeds expectations.
• Role model quality assurance best practices and consistently meet or exceed all measures.
• Apply strong critical thinking skills to navigate challenging situations and proactively address issues.

Requirements

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of three years supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Benefits

• Semi-annual bonus based on hotel and company performance.
• Quarterly bonus based on hotel service scores.
• Health benefits including medical, dental, vision, and prescription coverage.
• Life and disability insurance.
• Parental leave and Team Member Assistance Program.
• Company-matched 401(k).
• Flexible scheduling and paid time off.
• Hotel discounts and free room nights.