General Manager

Noir Kitchen and Cocktails - Nashville, TN

Part-time,Full-time - Mid Level

Nashville, TN

About the position

The General Manager at Noir Kitchen and Cocktails is responsible for overseeing all aspects of restaurant operations, ensuring high standards of customer service, and maintaining profitability. This role involves managing both front and back of house operations, leading staff, and ensuring compliance with health and safety regulations to provide a pleasant dining experience for customers.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Back of the house management experience
• Experience in customer service
• Ability to motivate staff
• Strong leadership skills
• Knowledge of health and safety regulations

Nice-to-haves

• Experience in restaurant marketing
• Familiarity with social media advertising
• Ability to create engaging community events

Benefits

• Flexible working hours
• Opportunity for career advancement
• Employee discounts on food and beverages