General Manager

Pro Plumbing Air And Electric - Lexington, NC

Full-time - Manager

Lexington, NC

About the position

The General Manager at Southern Home Services is responsible for overseeing the sales, operations, and profit/loss of a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record in achieving financial targets and managing business growth effectively. The General Manager will maintain customer relationships, hire and train staff, and foster a positive work environment while aligning the company's strategic objectives with operational execution.

Responsibilities

• Create, communicate, and implement the mission and strategic direction of the organization.
• Lead managers across various layers of the organization to align with strategic objectives.
• Formulate and implement the company's strategic plan in collaboration with all levels of the organization.
• Stay informed about the competitive landscape and market opportunities.
• Guide the organization through change and explore innovative ideas and methods.
• Evaluate organizational success using key strategic metrics and make necessary adjustments.
• Manage and develop leadership staff, including hiring, scheduling, and evaluating performance.
• Collaborate with the executive team to ensure timely decisions and effective communication.
• Assess workload distribution to optimize manpower utilization and maximize profitability.
• Ensure adherence to processes and procedures, maintaining compliance with safety and company regulations.
• Assume full financial responsibility for the organization's operations.
• Address customer escalation issues and ensure customer satisfaction.
• Identify and recommend areas for improvement to enhance overall efficiency.

Requirements

• 5 years of managerial experience with a proven track record of leading diverse teams.
• Experience managing Profit and Loss statements, including budgeting and financial forecasting, with a minimum of 3 years in a similar role.
• Successful track record in business-to-consumer sales within the home services sector.
• Experience overseeing day-to-day operations, ensuring efficient service delivery and customer satisfaction.
• Ability to develop and implement strategic plans to achieve company goals and drive business growth.
• Skills in maintaining customer relationships and addressing escalated issues.
• Experience in recruiting, training, and developing staff.
• Proven ability to manage and lead through change, including business expansion and process improvements.
• Strong verbal and written communication skills.
• Proficiency in using data to make informed decisions.

Nice-to-haves

• Industry knowledge of HVAC, plumbing, and electrical systems.
• Knowledge of industry regulations, safety standards, and compliance requirements.
• Experience using Service Titan is highly preferred.
• Customer Relationship Management (CRM) software experience is desirable.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Gym membership
• Generous bonus plan based on performance
• Auto Allowance
• Comprehensive Medical, Dental and Vision Benefits
• Paid Training
• Discount Gym Membership
• Life insurance
• Paid time off
• Company paid Short Term Disability