General Manager

Taco Bell - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

5,001-10,000 employees

Food Services and Drinking Places

About the position

The General Manager at Taco Bell is responsible for managing a restaurant within the company's policies and guidelines, ensuring customer satisfaction and maximizing profits. This role involves hands-on training of employees, addressing customer service needs, and modeling appropriate behaviors. The General Manager leads the team by building a culture of recognition and motivation, focusing on operational excellence and customer experience.

Responsibilities

• Manage the restaurant to ensure customer satisfaction and profit maximization.
• Train employees and respond to customer service needs.
• Build a culture of recognition and motivate the team.
• Recruit and equip high-quality operators for great customer experiences.
• Lead performance management processes for all employees.
• Ensure complete execution of corporate and local marketing programs.
• Maintain a safe working environment and ensure compliance with health and safety codes.
• Control day-to-day operations including scheduling labor and ordering supplies.
• Track and analyze customer complaints to implement solutions.
• Monitor restaurant performance and coach management teams to meet targets.

Requirements

• High School diploma or GED required; Bachelor's degree preferred.
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment.
• Basic business math and accounting skills for managing Profit & Loss.
• Strong analytical and decision-making skills.
• Excellent oral and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Basic computer literacy.
• Passion for providing quality food, service, cleanliness, and speed standards.

Nice-to-haves

• Experience in marketing within the restaurant industry.
• Knowledge of local health and safety regulations.

Benefits

• Opportunities for career growth and development.
• A unique culture that fosters creativity and encourages passion.
• Employee discounts and perks.