General Manager

$39,000 - $45,000/Yr

Massage Envy - Henderson, NV

Full-time - Mid Level

Henderson, NV

Personal and Laundry Services

About the position

The General Manager at Massage Envy in Henderson, NV is responsible for leading the operations of the facility, driving sales goals, building and developing teams, and ensuring exceptional customer experiences. This role requires a strong focus on motivating staff, managing daily operations, and fostering a positive work culture while promoting wellness and achieving performance targets.

Responsibilities

• Lead and inspire a team to deliver excellent customer experiences.
• Drive success by managing daily operations and achieving performance goals.
• Provide ongoing training and mentorship to empower team members.
• Maintain a clean, safe, and therapeutic environment for clients and staff.
• Develop positive relationships with employees, members, and guests.
• Guide the sales and customer service team to resolve customer challenges.
• Promote wellness by driving membership and retail sales.
• Manage inventory, deposits, and ensure compliance with labor and employment laws.
• Create a strong workplace culture where employees feel valued and connected to the mission.
• Model Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• 1 year of leadership experience
• 2 years of management experience
• Experience in hospitality management, sales, or marketing
• Strong problem-solving skills
• Ability to motivate and inspire a team
• Excellent communication and relationship-building skills

Nice-to-haves

• Prior background in management, marketing, sales, service, or retail
• College degree (preferred)

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Free massages
• Vision insurance
• Employee discount
• Opportunities for advancement
• Life insurance
• Referral program