General Manager

Roto-Rooter Plumbing And Drain - Bristol, PA

Full-time - Mid Level

Bristol, PA

Specialty Trade Contractors

About the position

The General Manager at Roto-Rooter Plumbing and Drain Service is responsible for overseeing operations within the Northeast Region, ensuring the achievement of sales and profit goals while providing quality service to customers. The role involves extensive training, leadership, and strategic planning to enhance branch performance and customer retention.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensure the business is providing quality service to customers.
• Monitor and report monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversee managers and supervisors within the branch and review goals and objectives on a periodic basis.
• Lead a large team of management, administration, and service technicians in a large market.
• Work with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market.
• Ensure that the branch has the appropriate licensing and certifications required by city or state government and comply with all Human Resources issues.
• Ensure commercial and residential customer development and retention.
• Recruit, hire, and retain management, administration, and service technicians.

Requirements

• Three to five years' General Management experience in a service-related industry such as pest control, courier/package delivery, uniform, lawn care, security/protective service, or car rental.
• Prior multi-unit experience is a major plus.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelor's Degree in business or a related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.