General Manager

Ccf Holdings - Franklin, IN

Full-time - Mid Level

Franklin, IN

Credit Intermediation and Related Activities

About the position

As a General Manager at Community Choice Financial, you will be responsible for overseeing the success of the store and leading your team to achieve high performance and exceptional customer service. Your role involves coaching and training staff, managing marketing efforts, ensuring compliance with quality standards, and fostering a growth-oriented environment. You will report to the District Director of Operations and play a key role in driving revenue and operational excellence.

Responsibilities

• Coach, lead, and develop all store employees to obtain new business and increase store growth.
• Identify local marketing strategies and business-to-business partnership opportunities.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Audit loan/pawn agreements and transactions to ensure compliance with procedures.
• Supervise and maintain office security including cash management and loss prevention.
• Conduct proper opening and closing procedures.
• Examine, evaluate, and process loan/pawn applications and assess risk.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget and store needs.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address facilities needs.

Requirements

• High School Diploma or equivalent required
• Minimum two years of experience in a supervisory or leadership role
• Excellent verbal and written communication skills
• Ability to work with Microsoft Office and Point of Sale systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to meet the physical demands of the position, including standing for long periods and lifting up to 25 pounds.

Nice-to-haves

• Associate degree or higher
• Experience in check cashing, document verification, money order processing
• Bilingual English/Spanish is a plus.

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Pet insurance