General Manager

$55,000 - $75,000/Yr

Unclassified - Herndon, VA

Full-time - Mid Level

Herndon, VA

About the position

The General Manager will lead the operations of a coffee and ice cream shop, ensuring exceptional customer experiences and driving business success. This role involves overseeing daily operations, managing staff, and implementing strategies to enhance sales and profitability while maintaining high standards of service and cleanliness.

Responsibilities

• Oversee daily operations, including inventory management, staff scheduling, and customer service excellence.
• Lead and inspire a team of dedicated baristas and scoopers, fostering a positive and collaborative work environment.
• Develop and implement strategies to enhance sales, increase profitability, and exceed customer expectations.
• Maintain high standards of cleanliness, food safety, and quality control in accordance with industry regulations.
• Cultivate relationships with suppliers, vendors, and the local community to support business growth and sustainability.

Requirements

• Proven experience in a leadership role within the food and beverage industry, preferably in a coffee shop or similar environment.
• Strong business acumen with a demonstrated ability to drive sales, manage budgets, and achieve operational targets.
• Exceptional interpersonal skills with the ability to effectively communicate, motivate, and mentor a diverse team.
• Detail-oriented mindset with a passion for delivering excellence in every aspect of the customer experience.
• Flexibility to work evenings, weekends, and holidays as needed to support business needs.

Benefits

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Paid training