General Manager

$135,000 - $150,000/Yr

FirstService Residential - San Francisco, CA

Part-time,Full-time - Manager

San Francisco, CA

10,001+ employees

Real Estate

About the position

The General Manager at FirstService Residential is responsible for overseeing the operations of a residential community, ensuring compliance with governing documents and regulations, and maintaining strong relationships with the Board of Directors and residents. This role involves managing staff and vendor performance, preparing budgets and financial reports, and ensuring the maintenance of building systems and common areas. The General Manager plays a crucial role in fostering a positive community environment and ensuring the smooth operation of the property.

Responsibilities

• Acquire an understanding of all Community governing documents and ensure compliance.
• Quickly gain knowledge of FirstService systems and standard operating procedures.
• Recruit, hire, train, and supervise all building staff.
• Create staffing plans and budgets for Board approval.
• Promote FSR's Global Service Standards among associates and vendors.
• Inspect building and common areas, ensuring timely maintenance and repairs.
• Ensure fire, life, and safety systems are operable and understood by staff and residents.
• Establish operating procedures and preventative maintenance plans for key systems.
• Respond to homeowner requests for maintenance or compliance issues.
• Create an annual calendar of key client meetings and events.
• Work with Association legal counsel on litigation matters and provide updates to the Board.
• Prepare and post board meeting agendas and packets for informed decision-making.
• Attend and participate in Board and committee meetings, preparing minutes.
• Approve and code vendor invoices, ensuring compliance with service contracts.
• Gather detailed bids for major projects or changes in vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports.
• Lead Boards in developing short-term and long-range plans with actionable recommendations.
• Prepare annual budget drafts and ensure timely distribution.
• Support Board sub-committees and facilitate communication with the Board.
• Administer the Annual Election and meeting processes.
• Ensure annual CPA audit/review is completed and tax returns filed on time.
• Assess community needs and implement improvements for service delivery.
• Conduct business with the highest standards of conduct and professionalism.

Requirements

• Bachelor's degree in public administration, Business Administration or related field preferred.
• CCAM, CMCA or PCAM designation preferred.
• Minimum of three years of successful high-profile community management experience or equivalent.
• Excellent general math skills and strong user of Microsoft Office tools.
• Strong written and verbal communication skills with active listening abilities.
• Familiarity with homeowner's association rules, facility maintenance, and financial statements.
• Service-oriented mindset with multi-tasking abilities and a flexible attitude.
• Ability to deal with conflict and work well under pressure.
• Confidence instilled in staff, board members, and residents.

Nice-to-haves

• Experience in rental property or hotel management.
• Knowledge of California civil code and applicable regulations.

Benefits

• Medical, dental, and vision plans for full-time and part-time employees.
• 401K match.
• Time off including vacation, sick leave, and company-paid holidays.
• Pet insurance available.
• Verizon discount.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.