General Manager

$55,000 - $55,000/Yr

Hilton - Milwaukee, WI

Full-time - Senior

Milwaukee, WI

Accommodation

About the position

The General Manager at Hampton Inn Milwaukee Northwest is responsible for overseeing all hotel operations, ensuring exceptional guest service, and maintaining a positive work environment. This role includes managing team member relations, budgeting, sales and marketing, and facilities management, while adhering to company policies and brand standards.

Responsibilities

• Develops, coordinates and implements all day-to-day operations of the hotel
• Directs efforts related to team member staffing including recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Maintains personal connections with guests, clients and community organizations
• Prepares annual operating budget to include a sales, marketing and revenue management plan
• Analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
• Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action
• Inspects guestrooms to ensure all company and brand cleanliness standards are met
• Monitors and upholds procedures for control of supplies, keys, monies and credit
• Monitors and upholds procedures for safety and security of hotel staff and guests
• Maintains knowledge, skills, and abilities needed to perform any position at the hotel
• Remains current on industry trends and local market activities
• Performs additional responsibilities as assigned by leadership

Requirements

• College degree or the equivalent in related work experience
• 5 or more years of hotel experience with three years in a management position
• Strong interpersonal and communication skills
• Ability to speak clearly and listen attentively
• Ability to read and write effectively
• Ability to resolve problems effectively
• Ability to manage stressful situations with poise and finesse
• Conduct work-related functions in a professional manner

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training