General Manager

$140,000 - $160,000/Yr

FirstService Residential - New York, NY

Full-time - Mid Level

New York, NY

Real Estate

About the position

The General Manager is responsible for the daily management of a 534-unit luxury rental property in Astoria, New York. This role involves overseeing all operations, managing staff, maintaining client relationships, and ensuring the property meets its financial and operational goals.

Responsibilities

• Manage the day-to-day operations of the assigned property, including team management and resource allocation.
• Oversee all staff and operations of the luxury rental hi-rise, including Resident Manager, Assistant Property Manager, and Leasing Agent.
• Manage client/owner relationships through meetings, property tours, and performance updates.
• Monitor cash funds of the property and ensure timely collection of rent and fees.
• Participate in the creation and presentation of operational budgets and business plans for the property.
• Implement marketing and leasing strategies to achieve occupancy and revenue goals.
• Oversee lease enforcement processes, including approving applications and managing evictions.
• Develop and maintain a master turn list for units to be made ready.
• Assist residents with escalations and respond to communications professionally.
• Attend and run meetings with ownership as needed.
• Oversee construction projects and compliance-related work.
• Manage third-party amenity providers and ensure vendor insurance requirements are met.
• Handle maintenance requirements of the property’s physical plant.
• Process payables in a timely manner and manage legal cases related to non-payment and nuisance.
• Monitor illegal sublets and AirBnB rentals, and draft arrears reports.
• Ensure compliance with all codes and regulatory requirements for the property.
• Implement safety and security procedures effectively.
• Conduct interviews for potential building positions and coordinate background checks.
• Prepare monthly construction draws for owner funding.
• Evaluate methods to preserve client cash and find new sources of income.
• Be available during emergency situations and perform regular inspections.

Requirements

• Bachelor's degree required.
• NYS Sales license required (must obtain within 120 days).
• Fair housing certificate preferred (must obtain within 60 days).
• Industry certifications such as CPM, RPA, or ARM desirable.
• 5-7 years of experience in New York City luxury residential rental property management.
• Experience with new construction lease-up/building openings is strongly desirable.
• Familiarity with Rent Stabilization Law and DHCR filing procedures.
• Experience with NYC HPD/HDC, NYS HFA, and/or LIHTC affordable housing is very desirable.
• Experience with Local 32BJ building staffing and prevailing wage laws.

Nice-to-haves

• Fair housing certificate
• Industry certifications such as CPM, RPA, or ARM

Benefits

• Multiple medical plans
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Legal assistance
• Identity theft protection
• Company-paid life insurance
• Long-term disability
• Employee assistance program
• Paid time off
• Paid holidays
• 401k with company match