General Manager

Brobston Group - Toronto, OH

Full-time - Manager

Toronto, OH

About the position

The General Manager at Prada Holt Renfrew Toronto is a pivotal role responsible for the overall performance of the store. This position requires a strong business leader who acts as a brand ambassador, ensuring an exceptional client experience while driving sales and managing the store team. The General Manager will be actively involved in sales activities, team coaching, and developing business strategies to enhance store performance and client loyalty.

Responsibilities

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attract new Clients, and build a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• Foster a Client-centric mindset by developing and maintaining solid Client relationships.
• Guarantee excellent Client satisfaction and the highest level of Client service.
• Implement clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies, and procedures.
• Attract and recruit the best talents available on the market through networking and scouting.
• Develop a proper sales strategy in cooperation with the Retail Merchandising, Visual Merchandising, and Retail Operations teams.
• Ensure that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and provide effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Enforce Company procedures on cash activity, inventory, logistics, and all the main reporting activities requested by the head office.
• Cooperate with the Retail Events Office for the organization of local events and define challenging and realistic targets per Client.
• Propose new opportunities for local events in partnership with local Stakeholders and Influencers.

Requirements

• Business driven.
• Leadership and team management skills.
• Ability to motivate and persuade people.
• Strong customer service mindset.
• Natural ability to welcome clients.
• Confident, enthusiastic, and positive.
• Mature and assertive.
• Organized and detail-oriented.
• Market and product knowledge/passion.
• Business/Retail Management degree or equivalent is a plus.
• Interest in luxury/fashion, art, and design.
• English is a must; other languages are a plus.