General Manager

$150,000 - $220,000/Yr

Highgate Hotels - Denver, CO

Full-time - Senior

Denver, CO

Administrative and Support Services

About the position

The General Manager is responsible for overseeing the operations of a Full-Service hotel in the Denver market, focusing on profitability through revenue generation, cost control, guest satisfaction, and employee development. This role requires a strong leadership presence to ensure the integrity of the hotel while driving performance and maximizing asset value.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions presented by managers and self.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and supervisors.
• Ensure that all department heads maintain budgeted productivity levels and accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Conduct daily meetings with the Director of Sales focusing on prospecting and existing account calls.
• Play a pivotal role in hotel sales efforts, including client meetings and hosting events.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all company policies and train new managers to ensure compliance.
• Oversee and assist in the hotel budget process as required.
• Ensure training in service standards is taking place in each department.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all financial documents are received by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and staff.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures.
• Interview all prospective final candidates for vacant management positions.
• Perform performance appraisals for Executive Committee members and ensure compliance with standards.
• Motivate, coach, counsel, and discipline management personnel according to company standards.
• Meet clients on the property to assist in the sales effort.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure procedures for handling the hotel safe are followed and monthly audits occur.
• Conduct monthly credit meetings and take an active role in hotel credit and collection policies.
• Complete required corporate training modules and become certified to train others.
• Ensure all scheduled meetings take place on the property.

Requirements

• At least 6 years progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Strong communication skills, both verbal and written, with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Effective problem-solving skills, including anticipating and identifying issues.
• Ability to maintain confidentiality of information.

Nice-to-haves

• Experience in a Full-Service hotel environment.
• Proficiency in hotel management software and revenue management tools.

Benefits

• Competitive salary range of $150,000 - $220,000 plus bonus opportunities.