General Manager

Unclassified - Largo, MD

Full-time - Mid Level

Largo, MD

About the position

The General Manager at Homewood Suites by Hilton in Largo, MD, is responsible for overseeing all hotel operations, ensuring high-quality service delivery, and driving revenue and cost objectives. This role involves leading a team, managing budgets, and maintaining compliance with company standards while fostering a positive work environment for employees.

Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using applicable marketing and planning tools.
• Drives employee engagement by serving as a working leader to all team members.
• Monitors and controls labor, scheduling, and inventory.
• Participates in P&L review to meet or exceed budgeted Gross Operating Profit.
• Handles conflict resolution for guest services and internal team members.
• Enforces and evaluates cash and credit card procedures by company and brand standards.
• Collaborates with Corporate on all accounting including accounts payable and receivable.
• Manages payroll submission, approval, and employee maintenance files.
• Provides leadership and support to all department managers.
• Collaborates with ownership and management to strategize operational procedures and company goals.
• Conducts regular meetings with department managers and team members for updates and training.
• Conducts employee meetings such as interviews, performance evaluations, disciplinary actions, and terminations.
• Conducts regular audits in brand and company systems to ensure compliance with policies and procedures.
• Oversees and manages all departments, coaching employees and identifying areas for improvement.
• Determines staff hiring needs and collaborates with department managers for recruitment.
• Ensures satisfactory scores with brand by preparing for audits and driving overall improvements.

Requirements

• 1-3 years of hospitality experience required.
• Previous management experience is necessary.
• Must be certified by hotel brand as required.
• Bachelor's Degree in Hospitality or Business preferred.
• Ability to plan and organize the activities of others.
• Ability to express ideas clearly using effective word choice, grammar, and tone in both written and oral communications.
• Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions.
• Ability and flexibility to work various shifts including nights, weekends, and holidays.

Benefits

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance