General Manager

Hotel Drover - Fort Worth, TX

Full-time - Senior

Fort Worth, TX

About the position

The General Manager at Hotel Drover is responsible for leading and managing all aspects of the hotel operations, ensuring a superior guest experience while fostering a positive work environment. This role requires a unique individual who embodies the spirit of the Fort Worth Stockyards and is committed to the hotel's mission and values. The General Manager will oversee team development, financial management, and community engagement, driving the hotel's success through authentic hospitality and collaboration.

Responsibilities

• Lead, mentor, and develop a high-performing team, fostering a positive and collaborative work environment.
• Implement and uphold Hotel Drover's brand standards and policies.
• Ensure a superior guest experience by overseeing service quality, guest satisfaction, and addressing any concerns promptly.
• Actively engage with guests to understand their needs and preferences.
• Develop and manage the hotel's budget, ensuring financial targets are met or exceeded.
• Analyze financial reports and metrics to make informed decisions and drive profitability.
• Oversee daily hotel operations, including front office, housekeeping, maintenance, and food & beverage services.
• Ensure compliance with health and safety regulations, as well as Marriott's operational standards.
• Collaborate with the sales and marketing teams to drive occupancy and revenue through effective marketing strategies and promotional activities.
• Build and maintain relationships with key clients and stakeholders.
• Represent Hotel Drover in the local community, fostering partnerships and promoting the hotel as a premier destination.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 10 years of experience in hotel management, with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Proficient in financial management and budgeting.
• Knowledge of Marriott systems and operations is a plus.
• In-depth knowledge of the hospitality industry, including trends, challenges, and best practices.
• Familiarity with local market dynamics and competitive landscape.
• Excellent leadership skills with a demonstrated ability to inspire and develop team members.
• Exceptional customer service skills, with a focus on creating memorable guest experiences.
• Strong problem-solving skills and the ability to make decisions under pressure.

Benefits

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime