General Manager

Vertex Service Partners - Trenton, NJ

Full-time - Mid Level

Trenton, NJ

About the position

The General Manager at Vertex Service Partners will oversee all aspects of a location's day-to-day operations, driving growth and performance metrics while fostering a positive workplace culture. This role includes full P&L ownership and the responsibility to capture a major market share area through organic growth and potential acquisitions. The position is focused on the New Jersey region, specifically east of Trenton, and aims to develop a world-class operational standard within the company.

Responsibilities

• Full P&L ownership
• Driving 20%+ organic growth through hiring, training, motivating, and retaining A+ salespeople
• Build a culture of engaged individuals with total eNPS of 50+
• Build a market leading brand through a maniacal focus on customer experience, reviews, and community engagement, achieving 4.8+/5 avg rating on Google and customer NPS of 90+
• Ensure financial reporting, software systems, and data is in line with Vertex expectations
• Manage to 45%+ Gross Margins
• Regularly communicate and collaborate with the Vertex executive leadership team and management teams at partner brands

Requirements

• 1-3 years of P&L Management
• 1-3 years of Sales & Marketing Management
• 1-3 years of Transformation/Change Management leadership experience and/or project leadership
• 10+ years of professional experience

Nice-to-haves

• Home services industry or military experience

Benefits

• Competitive salary
• Equity
• Benefits
• Opportunity to be P&L owner with compelling growth opportunities
• Realistic, clearly communicated expectations
• Team-wide aligned values and goals