General Manager

$60,000 - $65,000/Yr

Wings Over Springfield - Springfield, MA

Full-time - Mid Level

Springfield, MA

Food Services and Drinking Places

About the position

The General Manager at Wings Over Springfield is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food safety, guest service, and team performance. This role involves hands-on management, staff recruitment, training, and community engagement, all while promoting the company's culture and values.

Responsibilities

• Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors.
• Manage store staffing levels, recruiting, and hiring using scheduling, coaching, and hands-on management to achieve operational excellence.
• Analyze reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance.
• Ensure food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines.
• Serve a consistent product and service by providing proper team training and giving regular feedback.
• Resolve conflicts promptly in a thoughtful, empathetic, and fair manner.
• Participate in the community by identifying partnerships, joining community events, and engaging our neighbors.

Requirements

• Two (2) years of management experience.
• Three (3) years of food service experience (line-level or management); at least one (1) of those years in fast-casual/QSR.
• Serv-Safe Certified.
• Flexible schedule- available nights, holidays, and weekends.
• Able to manage store operations independently.
• Able to communicate clearly and concisely.
• Able to appropriately handle confidential/sensitive information.
• Proactive in identifying problems and implementing solutions.
• Inspired to drive the growth of your team members and yourself.
• Calm and collected in moments of pressure.
• Able to lift 50 pounds and can stand for prolonged periods of time.
• Valid driver's license and current insurance.
• Legal US work authorization.

Benefits

• Health insurance
• Dental insurance
• Flexible spending account
• Meals & incidentals stipend
• Vision insurance
• 401(k) matching
• Paid vacation and sick time
• Weekly pay through direct deposit
• Shift meal stipend and off-duty discounts for you and your family
• An energetic, collaborative, and positive work environment
• A thorough 4-week training and development program
• Weekly 1-on-1s with a member of our operations team where you will review the performance of the store, your team, and yourself.