General Manager

$69,000 - $79,000/Yr

Sky Zone - Ballwin, MO

Full-time - Mid Level

Ballwin, MO

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Sky Zone is responsible for overseeing the operations of the park, ensuring a positive culture, managing revenue and expenses, and maintaining safety compliance. This role requires a hands-on leader who can motivate team members, drive business results, and provide exceptional customer service. The General Manager will work closely with the District Manager and is expected to cultivate a fun and engaging environment for both employees and guests.

Responsibilities

• Oversee park operations and manage expenses according to Profit & Loss (P&L) statements.
• Develop and train Assistant General Managers and Team Leads to enhance their leadership skills.
• Create a positive park culture by recognizing team member accomplishments and motivating them.
• Manage all phases of employment including hiring, training, and performance monitoring.
• Act as a liaison between park staff and corporate team, ensuring effective communication.
• Address customer service issues proactively and ensure a memorable experience for guests.
• Drive park revenue goals through membership sales, birthday parties, and special events.
• Collaborate with the marketing team to develop park promotions and marketing strategies.
• Ensure compliance with safety regulations and train team members on safety protocols.
• Monitor park attractions and equipment for safety and operational efficiency.

Requirements

• High school diploma or GED required; Associates or bachelor's degree preferred.
• Minimum of 3 years of overall management experience.
• At least 2 years of experience in sales, preferably membership sales.
• Experience in a high customer volume environment such as recreation, fitness, retail, or hospitality.
• Ability to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience in meeting or exceeding company KPIs.
• Basic proficiency in technology including MS Office Suite, Teams, and POS systems.
• Ability to stand for long periods and lift a minimum of 20 pounds.
• Availability to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.

Benefits

• Competitive salary between $69,000 - $79,000 per year.
• Full-time employment with opportunities for career advancement.