General Manager

$56,459 - $61,805/Yr

Muse Hookah Cafe - Sugar Land, TX

Full-time - Mid Level

Sugar Land, TX

About the position

We are seeking a dynamic and experienced General Manager to oversee daily operations and ensure the highest level of service in our establishment. The ideal candidate will possess strong leadership skills, a passion for customer service, and a deep understanding of hospitality management. This role requires a hands-on approach to managing staff, optimizing operational efficiency, and enhancing the overall guest experience.

Responsibilities

• Supervise daily operations to ensure smooth functioning of the establishment.
• Lead, train, and motivate staff to deliver exceptional customer service.
• Manage shift schedules and ensure adequate staffing levels during peak hours.
• Oversee bar operations, including inventory management and compliance with health regulations.
• Collaborate with kitchen staff to maintain high standards of food quality and presentation.
• Utilize POS systems for efficient order processing and sales tracking.
• Develop and implement budgets to control costs and maximize profitability.
• Address customer inquiries and resolve any issues promptly to enhance guest satisfaction.
• Monitor performance metrics and implement strategies for continuous improvement.

Requirements

• Proven leadership abilities with experience in supervising teams in a fast-paced environment.
• Strong customer service orientation with the ability to build rapport with guests.
• Knowledge of shift management practices within the hospitality industry.
• Experience in hospitality management, including bar operations and kitchen oversight.
• Familiarity with POS systems for efficient transaction processing.
• Budgeting skills to manage financial aspects effectively.

Nice-to-haves

• Bartending experience is a plus, along with knowledge of beverage preparation.
• Ability to work collaboratively in a team-oriented environment while maintaining high standards.

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training