General Manager

$70,000 - $80,000/Yr

Goldfish Swim School - Owings Mills, MD

Full-time - Manager

Owings Mills, MD

Educational Services

About the position

The General Manager at Goldfish Swim School is responsible for overseeing daily operations, ensuring quality service, and achieving financial targets. This role involves managing staff, pool operations, customer service, and retail departments while fostering a positive work environment and high employee satisfaction.

Responsibilities

• Oversee daily operations to ensure compliance with GSS standard operating procedures.
• Manage staffing, including recruitment, training, and performance evaluation.
• Lead and motivate a team of 30-60 employees to achieve sales and enrollment targets.
• Ensure financial targets are met by managing budgets and controlling expenses.
• Implement safety procedures and train staff on emergency protocols.
• Promote a welcoming atmosphere for customers and enhance service quality.

Requirements

• Strong organizational skills and ability to manage multiple tasks effectively.
• Experience in sales and revenue management.
• Understanding of budgets and financial statements.
• Ability to lead and motivate a diverse team.
• Excellent communication skills for effective team meetings and customer interactions.

Nice-to-haves

• Experience in the aquatics or swim school industry.
• Knowledge of scheduling software for class management.

Benefits

• Dental insurance
• Health insurance
• Paid time off