General Manager

Old Navy - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

5,001-10,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As the General Manager at Old Navy, you will lead your team to achieve a profitable store business plan while ensuring that all key metrics are met or exceeded. You will serve as the vital link between the brand vision and its execution in the store, driving sales growth through effective customer operations, merchandising, product operations, and talent development. Your role will involve coaching your team to deliver an exceptional customer experience and implementing strategies to maximize store efficiency and productivity.

Responsibilities

• Analyze results, identify opportunities, and collaborate with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manage the store budget for daily operations in support of the P&L.
• Build highly productive teams through sourcing, selecting, and developing people.
• Accountable for team performance through coaching and feedback, teaching, and training to build capabilities.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment and implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties and represent the brand while understanding competitors.
• Promote community involvement and leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, and holidays.
• Established time management skills.
• Strong planning and prioritization skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong leadership and team-building skills.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.