General Manager

Marriott International - Jacksonville Beach, FL

Full-time - Manager

Jacksonville Beach, FL

Accommodation

About the position

The General Manager at Fairfield Inn & Suites by Marriott Jacksonville Beach is responsible for overseeing all hotel operations and ensuring adherence to corporate policies and franchise standards. This role focuses on achieving financial goals, maintaining high levels of guest satisfaction, and leading the hotel team to deliver exceptional service. The General Manager is a visible leader in the community and plays a key role in sales and marketing efforts for the property.

Responsibilities

• Manage all hotel operations and procedures in accordance with corporate policies and franchise standards.
• Focus on achieving hotel financial goals and budget targets.
• Ensure payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate long and short-range financial objectives consistent with property objectives.
• Ensure compliance with Shaner and franchise operating standards.
• Be accessible to guests and employees for inquiries and complaints.
• Maintain complete knowledge of hotel features, room types, rates, and availability.
• Handle guest complaints to ensure satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead employee performance to ensure productivity and a quality work environment.
• Establish and maintain standards for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service and cleanliness on inspections.

Requirements

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to communicate effectively with guests, management, and co-workers.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• CHA designation preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.