General Manager

Applebee's - Springfield, IL

Full-time - Manager

Springfield, IL

1,001-5,000 employees

Food Services and Drinking Places

About the position

The General Manager at Applebee's is responsible for overseeing the restaurant's operations, ensuring a high standard of service, and fostering a positive work environment. This role involves managing staff performance, maintaining compliance with health and safety regulations, and driving sales through community engagement and effective management practices.

Responsibilities

• Manage the restaurant environment to ensure prompt and friendly service according to company guidelines.
• Build a culture using the Vision/Mission Statement to guide teamwork and service excellence.
• Respond to and correct verbal guest complaints promptly, referring written complaints to the Area Director.
• Ensure guest contact is prioritized with a target goal of 100% table visitation.
• Teach and enforce alcohol awareness and maintain positive relationships with local authorities.
• Maintain adequate inventory levels and ensure product preparation meets company standards.
• Participate in community activities to increase sales and brand awareness.
• Implement and execute incentive contests and educate associates on promotions and new menu offerings.
• Oversee and schedule associates to meet sales demands effectively.
• Maintain safety and security programs according to company policy and government standards.
• Promote restaurant organization, cleanliness, and sanitation.
• Institute preventative maintenance of the building and equipment, correcting repairs as needed.
• Communicate daily with other managers through management logs and shift change meetings.
• Complete all other assigned duties and responsibilities.
• Ensure quality recruitment and referrals of potential management candidates.
• Adhere to and promote A.S.I. training procedures for new managers.
• Maintain a trained staff through effective orientation and training sessions.
• Develop an environment of constant development for managers with regular reviews and evaluations.
• Assess associate effectiveness and provide regular feedback for development.
• Ensure correct staffing levels and conduct thorough interviews for new associates.
• Ensure exit interviews for all terminating associates are conducted.
• Demonstrate proper execution of training systems and emphasize its importance to staff.
• Document situations that require disciplinary or corrective action for associates.
• Conduct weekly management meetings and quarterly employee meetings.
• Ensure compliance with company policies and communicate changes to associates.
• Ensure timely performance evaluations for all associates and act as a coach.
• Complete administrative and accounting duties promptly and properly.
• Maintain and control company assets and ensure compliance with laws and regulations.
• Ensure the restaurant meets or exceeds operating budgets and manage service contracts.
• Monitor capital expenditures and analyze systems for continual improvement.
• Ensure adherence to cash handling procedures and perform weekly inventory analyses.
• Prepare and submit accurate daily, weekly, and monthly paperwork to the Area Director.
• Inspire cooperation and teamwork among management and associates by promoting the mission/vision statement.
• Complete assignments and duties properly and on schedule, developing personal/professional growth goals.

Requirements

• Must have an Associate's degree or equivalent experience.
• Ability to work at any duty station in the kitchen or service area when needed.
• Must be able to lift objects up to 40 pounds on occasion.

Benefits

• Manager meals - free
• Closed on Christmas and Thanksgiving
• Health insurance
• 401K
• Vacations
• Personal Days
• Flexible work schedule
• Vision insurance
• Dental insurance
• Life insurance
• Short Term Disability
• Online Universities
• College Scholarships