General Manager

Urban Air Adventure Park - North Canton, OH

Full-time - Mid Level

North Canton, OH

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Urban Air Adventure Park is responsible for providing overall leadership, vision, and direction to ensure operational success while maintaining a fun and positive atmosphere for both guests and staff. This role involves motivating the team, instilling accountability, and achieving financial goals through effective management and community engagement.

Responsibilities

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers.
• Lead and influence managerial staff to ensure maximum productivity.
• Ensure execution of employee recognition and incentive programs.
• Maintain a strong community presence through partnerships with local organizations.
• Maintain a safe, clean, and secure environment for guests and staff.
• Oversee all aspects of operations including entertainment, food, beverage, and attractions.
• Continuously improve operational execution and adherence to standards.
• Provide direction to the management team and ensure high performance from all staff.
• Promote positive employee relations and effective delegation of duties.
• Assist franchise owners in holding managers accountable for departmental goals.
• Monitor online reviews to enhance guest experience.

Requirements

• 3+ years of experience in Facility Operations & Management required.
• Experience in hospitality, preferably in Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
• Strong character and good judgment in decision-making.
• Ability to enthusiastically interact with others and maintain professionalism.
• Intermediate computer skills in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal.
• Ability to establish working relationships with employees, management, and vendors.
• Adaptability and flexibility in approach to business needs.

Nice-to-haves

• Experience in financial report interpretation.
• Budgeting skills.
• Teaching skills.

Benefits

• Competitive salary based on experience and performance.
• Opportunities for professional development and growth within the company.