General Manager

Luv Car Wash - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

51-100 employees

About the position

The General Manager (GM) at LUV Car Wash is responsible for overseeing all site operations, including staff recruitment, safety management, customer service, sales driving, compliance, and team development. The GM plays a crucial role in ensuring the car wash meets operational standards and delivers exceptional service to customers, contributing to the company's mission of becoming the best in the industry.

Responsibilities

• Recruit, train, coach and develop all teammates.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates.
• Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with People Services on disciplinary issues including investigations and terminations.
• Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts.
• Check LUV GM email regularly and respond to all emails in a timely, pleasant manner.
• Follow-up on action items as needed, quickly and accurately.
• Partner with Market Leader on budget planning and forecasting.
• Review DRB reporting and submit payroll information to all employees on time.
• Cross-reference and review payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service.
• Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints.
• Work with Market Leader to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor's degree in business management, hospitality or related field preferred.
• Minimum of three (3) years management experience required, preferably in restaurants or hospitality.
• Experience in car wash or automotive industry is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance