General Manager

Imprint - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Credit Intermediation and Related Activities

About the position

As the General Manager for a strategically important co-brand credit card program at Imprint Payments, you will play a pivotal role in building and maintaining strong multi-level relationships with our partner and ensuring the continuous and sustainable growth of the program. This role requires a strategic thinker with a strong background in partnership development, P&L management, and a deep understanding of financial services. This role will own and execute overall relationship and marketing strategies for the program, ensuring the program is meeting business objectives and goals for both Imprint and our partners. You will work cross-functionally with our internal teams and with our brand partners to execute innovative and value-driving initiatives that distinguish Imprint's programs as top-performing across all KPIs.

Responsibilities

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders.
• Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives.
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders.
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals.
• Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage.
• Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals.
• Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions.
• Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements.
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues.
• Generate regular reports on program performance and provide insights and recommendations to senior management.
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement.
• Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program.

Requirements

• 6+ years of relevant program and relationship management, operations, and marketing experience in financial services, preferably in a co-brand credit card environment.
• Proven ability to play a client services role with demonstrated ability to marry the goals of two brands to drive mutual growth.
• Exceptional project management skills with the ability to handle multiple priorities and initiatives and execute flawlessly.
• Strong business acumen - track record of owning and managing P&Ls, with the ability to leverage data and insight to inform decision-making.
• Experience allocating marketing budgets, forecasting account growth, and leading annual and quarterly planning processes.
• Strong communication skills, with the ability to present in front of large audiences including executive stakeholders.
• Balance of creativity and analysis - the ability to turn data & insights into action.
• Experience leading cross-functional projects, with high attention to detail.
• Collaborative mindset - has a problem-solving approach with a can-do attitude.
• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus.

Nice-to-haves

• Experience with eCommerce industries or marketplaces.

Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off policy.
• Fully covered, high-quality healthcare including fully covered dependent coverage.
• Additional health coverage includes access to One Medical and option to enroll in an FSA.
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• An understanding that successful remote work requires flexibility and an appreciation for asynchronous work.
• Access to industry-leading technology across all of our business units.