General Manager

$52,000 - $56,160/Yr

Jimmy John's - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

Food Services and Drinking Places

About the position

The General Manager at Jimmy John's is responsible for overseeing all operations of the restaurant, ensuring high-quality customer service and product delivery while maintaining profitability. This role involves managing staff, training new employees, and ensuring efficient food preparation and service. The General Manager plays a crucial role in maintaining a clean and organized environment and executing operational procedures with integrity.

Responsibilities

• Perform all duties of In-shoppers and drivers
• Manage a staff of approximately 3 to 20 employees, assigning, overseeing, and evaluating work
• Recommend promotion, transfer, or termination of employees based on performance
• Hire and train new employees using Observation Checklist & Fast Track
• Develop employees into managers for those interested
• Provide on-the-job training for new employees
• Delegate and manage the ordering, receipt, storage, and issuing of all supplies
• Assist in supervising food preparation, sales, and service operations
• Forecast food items and estimate consumption per shift
• Supervise food preparation and service operations while on duty
• Assist in-shoppers during rush periods to maintain restaurant efficiency
• Ensure every customer receives world-class customer service
• Route deliveries and serve drivers to maximize delivery business
• Complete daily food preparation and opening/closing procedures
• Execute systems and procedures with 100% integrity and completeness
• Complete daily and weekly paperwork
• Be responsible for 100% of the cash drawers during the shift
• Receive and store product
• Audit previous shift's systems and procedures for integrity
• Complete preventative maintenance and upkeep on store's equipment and supplies
• Conduct weekly manager's meetings
• Be responsible for bi-weekly supply orders
• Participate in business coach audits

Requirements

• 1 year of customer service experience
• 1 year of retail management experience
• Culinary experience
• Management skills
• Microsoft Excel proficiency
• Ability to communicate in English
• Team management skills
• Computer skills

Benefits

• Paid training
• Health insurance
• 401(k)
• Paid time off
• Employee discount
• Flexible schedule