General Manager

Drury Hotels - Columbus, OH

Full-time - Senior

Columbus, OH

5,001-10,000 employees

Accommodation

About the position

The General Manager at Drury Hotels is responsible for overseeing hotel operations, ensuring exceptional guest service, and leading a team of employees. This role emphasizes leadership, team development, and achieving business goals while maintaining a positive work environment. The General Manager plays a crucial role in fostering a culture of excellence and continuous improvement within the hotel.

Responsibilities

• Provide expert leadership across all departments of the hotel to ensure exceptional guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Assist in developing an annual operating budget and ensure the hotel meets or exceeds expectations.
• Role model quality assurance best practices and consistently meet or exceed all measures.
• Apply strong critical thinking skills to navigate challenging situations and proactively address issues.

Requirements

• Bachelor's degree in hospitality, business, or a related field preferred.
• Minimum of three years of supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching