General Manager

Club4 Fitness - Grand Prairie, TX

Full-time - Manager

Grand Prairie, TX

About the position

The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with a focus on providing a superior customer experience, establishing relationships within the community, and developing a full staff while staying within the operational budget set for the club.

Responsibilities

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants.
• Make phone calls to prospective members that have shown interest in joining the club.
• Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
• Provide support to staff to achieve growth in the company and develop their skills.
• Address all issues within the club and online involving both employees and members in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the club.
• Actively promote Club4Fitness within local communities.
• Grow the business in regard to sales profit and motivate staff to achieve this goal.
• Ensure accurate and timely daily deposits and monitor compliance with all policies, procedures, and standards.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Monitor inventory in the club and oversee employee payroll and scheduling.
• Keep the facility clean and able to pass inspections and complete monthly and weekly paperwork.
• Maintain strict confidentiality of all information acquired at all times.
• Manage all team members to ensure strong communication and provide regular feedback for motivation and performance management.

Requirements

• Five years of supervisory or managerial experience, preferably in a fitness, hospitality, or retail environment in a high-volume atmosphere.
• High School Diploma or equivalent (GED) is required; a 2- or 4-year degree or four years of supervisory experience is preferred.
• CPR/AED certification is required.
• Solid work ethic with strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry.
• Strong communication, problem-solving, time management, and analytical skills.

Nice-to-haves

• Experience in a high-volume atmosphere.
• Knowledge of purchasing/sales web-based programming and fitness software utilized by C4F.

Benefits

• Medical/Dental/Vision insurance
• 401(k) plan
• Paid Time Off (PTO)
• Monthly bonuses