General Manager

Toppers - Madison, WI

Full-time - Mid Level

Madison, WI

Personal and Laundry Services

About the position

The General Manager (GM) is responsible for overseeing the daily operations of a Toppers store location, ensuring high standards of service, food quality, and team performance. The GM plays a crucial role in financial management, food safety, operational efficiency, and personnel development, while promoting the company's mission and values.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs.
• Ensure accurate completion of financial and personnel/payroll related administrative duties.
• Enforce sanitary practices for food handling and maintain kitchen cleanliness.
• Ensure compliance with operational standards and local laws.
• Maintain high quality of food preparation and service.
• Supervise portion control and minimize waste.
• Estimate food needs and place orders with distributors.
• Ensure proper security procedures are in place to protect employees and guests.
• Manage daily operations including scheduling and planning.
• Maintain fast, accurate service and positive guest experiences.
• Resolve guest complaints and ensure satisfaction.
• Develop and oversee local store marketing efforts.
• Ensure building and equipment are well-maintained and clean.
• Provide direction to employees on operational issues.
• Develop employees through feedback and performance reviews.
• Maintain staffing needs and prepare schedules.
• Conduct interviews and oversee training of new Team Members.
• Inspire teamwork and cooperation among staff.

Requirements

• Must be legally eligible to work in the United States.
• Must be 18 years of age.
• High school diploma or equivalent GED required.
• ServSafe certified and uphold all ServSafe guidelines.
• 2 years of restaurant or retail management experience or completion of Manager in Training (MIT) Program.
• Proficient in food planning, preparation, purchasing, sanitation, security, and personnel management.
• Knowledge of MS Word and Excel.