General Manager

$90,000 - $90,000/Yr

Nor Cal Hospitality Solutions - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The General Manager is responsible for overseeing the daily operations of the hotel, focusing on sales, financial management, quality assurance, and enhancing both employee experience and guest satisfaction. This role requires strong leadership skills to ensure compliance with operational standards and to foster a service-oriented environment.

Responsibilities

• Establish strong relationships, internal and external.
• Supervise and develop the performance of all hotel operating departments.
• Create, implement and ensure full compliance with operating controls, SOP's, policies, procedures, and service standards.
• Handle all guest concerns and complaints, ensuring prompt investigation and resolution.
• Promote the hotel in industry or trade organizations.
• Ensure regular upkeep, repair, and overall general maintenance of the hotel and its facilities.
• Conduct regular personal inspections of guest rooms, public areas, and back of house.
• Develop written lists of corrective actions required for implementation by housekeeping, maintenance, and operating departments.
• Lead by example to establish a friendly, courteous, service-oriented approach to guests.
• Establish and implement guest service standards for all departments, periodically reviewing and identifying problems and corrective actions.
• Regularly review Front Office results to maximize room revenue and identify problem areas for solutions.
• Monitor sales levels to reverse negative sales trends.
• Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs are met or exceeded.
• Develop and implement cost savings initiatives and strategies.
• Conduct Profit and Loss analysis and management.
• Prepare and present monthly ownership recaps in partnership with the VP of Operations.
• Ensure monthly financial outlooks for Rooms, Food & Beverage, and Sales are accurate and on target.
• Review and identify areas of concern and develop plans to address them.
• Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs.
• Assist with procurement of operating supplies and equipment, and contracting with third-party vendors as necessary.
• Monthly forecasting of operating staff and cost expenditures.
• Monthly review of financial statements to correct problems and assure spending is in line with plans.
• Review and approve all expenses in 'other expense' categories in all departments.
• Regularly review all major expenses to ensure wise expenditure.

Requirements

• Minimum of 5 years progressive combined experience in a 3 or 4-star hotel or hospitality organization, with at least 3 years in a leadership role.
• Experience in Lifestyle Brand.
• Excellent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Knowledge of Federal, State, and Local legislation related to hotel operations.
• Excellent time management skills and ability to prioritize workload.
• Strong interpersonal skills to establish and maintain effective relationships with management staff and employees.
• Ability to handle workplace challenges, including anticipating, preventing, identifying, and solving problems.
• Effective oral and written communication skills with employees, management, clients, and vendors.
• Flexibility to work a schedule accommodating business levels.
• Demonstrated entrepreneurial skills and business-minded approach.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Paid time off
• Vision insurance