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About the position
The General Manager is responsible for overseeing the efficient and profitable operations of the hotel, ensuring a safe and clean environment for both employees and guests. This role focuses on achieving budgeted goals, enhancing guest satisfaction, and maintaining high standards of service and quality throughout the hotel. The General Manager will lead various departments, manage staff, and ensure compliance with company policies and standards.
Responsibilities
- Ensure the attainment of established budgeted goals for all departments of the hotel.
- Monitor compliance with labor standards and staffing guidelines by all departments.
- Conduct required meetings to ensure interdepartmental communication and coordination of mutual goals.
- Audit departmental procedures and performance, modifying as needed.
- Monitor rooms inventory and merchandising procedures.
- Conduct quarterly rate surveys of competitive hotels and monitor program for competitive analysis and price-value assessment.
- Ensure compliance with amenity programs, franchise and company standards, as well as promotional materials.
- Participate in scheduled meetings as required by corporate, including revenue management and safety meetings.
- Exceed Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property.
- Submit annual Capital and Repair & Maintenance budgets for approval by Corporate Office.
- Conduct daily inspections of guest rooms to ensure cleanliness standards are met or exceeded.
- Promote guest satisfaction to obtain repeat business from leisure and business markets.
- Evaluate guest complaints and ensure corrective action is taken by department heads.
- Ensure employees are provided with necessary structure, motivation, and training to achieve organizational goals.
- Interview, select, train, and counsel associates, ensuring proper onboarding experience for new hires.
- Maintain adequate staffing levels adhering to budgetary and staffing guidelines.
- Ensure compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.
- Encourage promotion from within and associate engagement through goal setting and training.
Requirements
- Bachelor's degree in Hospitality or related field preferred, or equivalent experience.
- Minimum of 1 year experience as a General Manager in a similar type and size hotel, or 2 years management experience with 1 year in hospitality.
- Proven track record of increasing profit while exceeding Brand and Corporate goals for guest and associate satisfaction.
- Ability to communicate effectively, both written and oral.
- Proficient in Microsoft Office and industry-specific software (M3, PMS).
- Ability to read, interpret, and analyze financial reports, P&L Statements, and Sales & Marketing reports.
Nice-to-haves
- Bilingual (Spanish & English) preferred depending on market.
- Proficient in Google Apps for Work preferred.
- Local market experience preferred.
Benefits
- On-the-job training
