General Manager

Grooves of Houston - Houston, TX

Full-time - Mid Level

Houston, TX

51-100 employees

About the position

The General Manager at Grooves of Houston is responsible for leading and managing a team of approximately 90 staff members in a dynamic restaurant, nightlife, and private event venue. This role focuses on ensuring exceptional guest experiences, maintaining high-quality food and service standards, and overseeing daily operations. The ideal candidate will demonstrate strong leadership, communication, and organizational skills while fostering a positive work environment and driving business performance.

Responsibilities

• Lead, coach, develop, and train Management and Team Members to company standards of providing a consistent and exceptional guest experience
• Maintain the integrity of Grooves high-quality food, drinks, and service
• Influence successful execution of day-to-day operations using solid written and verbal communication skills
• Represent vision and values and create a respectful, positive, and professional work environment
• Lead various Team meetings to build Community, reinforce commitments and accountability, implement continuous improvement, discuss business updates, and engage with staff
• Make recommendations and/or final employment decisions related to hiring, discipline, training, promotion, and separation processes
• Review and approve all Team Member schedules in a timely manner
• Adhere to policies, procedures, and compliance and train to the standard of the operating systems
• Continuously identify areas of improvement for the business, build necessary tools and resources, and execute them effectively
• Analyze financial metrics by collaborating with other department Leaders to ensure monthly targets are achieved
• Demonstrate the ability to lead, coach, and counsel employees through the excellence of teamwork and culture
• Accountable for the overall success and results of business performance, customer satisfaction, and associated activities
• Oversee that maintenance, repairs, set-up, and overall upkeep of the Grooves facility are being handled and executed properly
• Ensure establishment compliance with safety, labor laws, and company policies and practices

Requirements

• Experience working as a General or Operations Manager in a Restaurant, Lounge, Nightlife, or Hospitality environment
• Confident and prompt decision-making skills
• Ability to professionally resolve conflict
• Competent computer and technology skills
• Able to delegate tasks effectively and assist when needed
• Adaptable to high-traffic volume
• Excellent communications skills (written and verbal)
• Maintains the highest customer service standards
• Works well under pressure
• Organized, flexible, self-motivated, and willing to work long hours
• Understanding of all positions within the business to provide guidance and support as necessary
• Strong administrative, communication, and leadership skills
• Financial understanding and business acumen