General Manager

Charley's Philly Steaks - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Food Services and Drinking Places

About the position

Charleys Philly Steaks is seeking a Full-Time Store Manager to oversee the efficient and profitable operation of a restaurant location. The role emphasizes creating a positive work environment, ensuring customer satisfaction, and maintaining high standards of food quality and safety. The Store Manager will be responsible for managing staff, handling financial aspects, and ensuring compliance with company policies and regulations.

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture and values of Charleys.
• Follow and enforce standards and specifications.
• Nurture a positive working environment and lead by example.
• Take responsibility for the P&Ls related to controllable costs, cash flow, cash handling, bottom line profit, operations, inventory, budget, and sales.
• Swiftly resolve customer complaints.
• Supervise, train, provide direction, advice, and assist staff in all areas.
• Handle hiring, terminating, payroll, and other HR administrative duties in-store.
• Prepare the best quality of products possible.
• Arrange for maintenance and repair of equipment and other services.
• Perform and supervise opening and closing procedures.
• Estimate consumption, forecast requirements, and maintain inventory.
• Monitor compliance with sanitation and safety rules and regulations.
• Assist with planning of special events.

Requirements

• Must be at least 18 years of age.
• Must have 2 years of restaurant management experience.
• High school diploma or equivalent required.
• Must have strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must have strong written, verbal, and interpersonal communication skills.
• Understanding of P&L statements, cost of goods, and labor & scheduling.
• Occasional lifting of products to waist level weighing up to 50 pounds.
• Must be computer literate and familiar with restaurant management software (Microsoft Office).
• Serve-Safe Certified.
• Pleasant, polite manner and a neat and clean appearance.

Benefits

• Competitive wages
• Flexible scheduling