General Manager

Trulieve - Cape Coral, FL

Full-time - Mid Level

Onsite - Cape Coral, FL

Health and Personal Care Retailers

About the position

The General Manager at Trulieve is responsible for overseeing the daily operations of a retail store, ensuring compliance with regulations, driving sales, and providing exceptional customer service. This role involves managing personnel, inventory, and financial performance while fostering a supportive and motivated work environment. The General Manager will implement strategies to enhance service standards and attract new customers, all while adhering to company policies and the cannabis industry's specific regulations.

Responsibilities

• Drive sales and revenue for the store
• Maintain high levels of presentation, customer service, and compassion to all patients
• Plan and implement strategies to enhance service standards and attract new customers
• Coordinate daily customer service operations including sales processes, orders, and payments
• Ensure maximum profitability and sales growth by managing expense budgets
• Adhere to cannabis state-specific regulations and enforce compliance efforts
• Create reports and analyze retail data such as revenues and expenses
• Conduct regular audits to ensure store functionality and presentation
• Review and update departmental SOPs and communicate changes to employees
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform at their best
• Coach and support new and existing team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints and issues
• Research emerging products to update store merchandise
• Schedule and analyze employee work times for adequate coverage

Requirements

• Bachelor's degree preferred or equivalent combination of education and experience
• Four years of related experience and/or training
• Prior management experience in retail or customer service
• Prior cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism
• Ability to communicate in conversational English
• Proven ability to analyze data and draw conclusions
• Ability to interact respectfully with customers and team members
• Valid driver's license and clear driving record
• Ability to pass a level 1 and level 2 background check and drug screening
• Must be at least 21 years of age
• Mental and physical capacities necessary to perform job duties

Benefits

• Comprehensive benefits package including paid time off
• Salary commensurate with experience