General Manager

$60,000 - $70,000/Yr

Thompson Hospitality - Colonial Heights, VA

Full-time - Senior

Colonial Heights, VA

1,001-5,000 employees

Personal and Laundry Services

About the position

The General Manager (GM) at Thompson Hospitality is responsible for overseeing all operational aspects of a restaurant, focusing on guest service, staff development, cost management, and profitability. The GM ensures high-quality service and product execution while fostering a positive work environment and adhering to company policies and standards. This role involves managing financial effectiveness, training and motivating staff, and maintaining community relations, all while driving excellence in hospitality and food service.

Responsibilities

• Model and drive excellence in hospitality and food service.
• Oversee financial and operational effectiveness of the restaurant.
• Select, train, develop, motivate, coach, and recognize staff for operational excellence.
• Ensure cost goals, budgeting guidelines, and service standards are met.
• Create an environment conducive to outstanding dining experiences for guests.
• Enforce company policies, procedures, and performance standards with fairness and consistency.
• Conduct weekly and monthly health inspection audits to ensure compliance and excellence.
• Manage employee schedules and payroll data accurately.

Requirements

• Minimum 3+ years of experience as a General Manager in the hospitality industry.
• Strong organizational skills and ability to manage profit & loss effectively.
• Leadership experience with a focus on staff development and training.
• Excellent communication skills in English.
• Background in hospitality management or related field preferred.

Nice-to-haves

• Experience in marketing within the hospitality sector.
• Familiarity with food and beverage service standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Paid training
• Employee discount
• Flexible schedule
• Tuition reimbursement
• Pet insurance