General Manager

Pacifico Group - Garwood, NJ

Full-time - Mid Level

Garwood, NJ

Food Services and Drinking Places

About the position

The General Manager at Crunch will oversee the club's operations, ensuring high-quality service and facilities for members. This role involves achieving financial targets, leading and motivating staff, and maintaining the integrity of the Crunch brand through effective management and communication.

Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Lead, motivate, and manage the team to achieve desired sales and revenue goals.
• Implement and support company programs and promotions to generate new sales leads.
• Ensure proper tracking forms and daily leads are maintained by the team.
• Review sales-related written communication for effectiveness and accuracy.
• Ensure staff has a high level of knowledge about club programs, facilities, and equipment.
• Promote staff involvement in the community and neighborhood.
• Lead, motivate, and manage the personal training department to achieve revenue goals.
• Facilitate integration of Personal Training products into point of sale presentations.
• Coordinate with club support functions such as Fitness, Sales, Marketing, and Accounting.
• Resolve member complaints in a tactful manner following club procedures.
• Promote a professional and welcoming atmosphere for members.
• Conduct weekly inspections of the club with the Maintenance Manager.
• Ensure cleanliness, maintenance, safety, and security standards are met.
• Assist in processing payroll and managing expenses.
• Serve as a role model for employees and communicate effectively with staff.

Requirements

• 4 year college degree preferred
• 4 years management experience required
• Fitness management experience preferred
• Excellent written and verbal communication skills
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Nice-to-haves

• Experience in fitness management
• Creative management techniques

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities