General Manager

$60,000 - $65,000/Yr

Potbelly - Irving, TX

Full-time - Mid Level

Irving, TX

Food Services and Drinking Places

About the position

The General Manager at Potbelly is responsible for leading the shop, creating a positive environment for both team members and customers, and ensuring operational excellence. This role involves managing staff, driving sales through effective marketing, and maintaining high standards of food safety and customer service. The General Manager is expected to foster a culture of teamwork and good vibes while achieving business goals.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential.
• Assess staff abilities and create effective development plans.
• Interview, select, and hire team members who represent Potbelly values.
• Develop and maintain a positive culture that fosters strong attraction and retention.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders.
• Update communication board with critical shop information.
• Hold regular meetings with key shop staff.
• Effectively delegate tasks to team and ensure high standards of execution.
• Ensure all security procedures are followed.
• Count drawers and follow proper daily cash handling procedures.
• Drive neighborhood shop marketing and promotions to maximize sales potential.
• Control cost of goods, variances, and inventories within the shop.
• Create a marketing plan and lead local shop marketing to increase sales.
• Spend 80-90% of time on the shop floor in the Front of the House.
• Comply with health and safety standards for food, cleanliness, and safety.
• Effectively handle customer complaints/issues.

Requirements

• Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• Strong written and verbal communication skills.
• Ability to maintain deadlines and prioritize while running an effective shift.
• Strong organizational skills and ability to multitask.
• Ability to stand/walk for 8-9 hours or as needed.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Microsoft Office skills and strong business acumen.
• Ability to understand and interpret financial reports.

Nice-to-haves

• Knife skills are a plus.
• Open availability.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account